An 85-year-old man with dementia, diabetes, and aortic stenosis died from heat stroke after spending 2 hours 18 minutes unmonitored in an unsheltered outdoor garden area at a residential aged care facility. The resident self-propelled his wheelchair outside and was not located until emergency services were called. The coroner found this tragedy was preventable. A critical failure occurred: the mandated hourly visual safety check (scheduled for 11:00 hours) was not conducted—the resident was last seen at 09:57 and found at 12:18. The facility had documented procedures for hourly sightings of wandering residents but staff failed to execute this essential safeguard. The coroner emphasised that periodic visual checks would have prevented the incident. Following investigation, the facility implemented comprehensive remedial measures including two-person authentication for sightings, alarm bracelets for hourly reminders, door alarms alerting staff to exits, and mandatory staff education. The responsible staff member was terminated and referred to the Office of the Health Ombudsman.
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