A 7-month-old boy died from concussive brain injury caused by intentional head trauma inflicted by his mother's partner in a domestic violence context. The child had multiple bruises, bite marks, and subdural haemorrhages. A critical failure occurred when the Department of Communities and Justice (DCJ) received a Risk of Serious Harm report in March 2020 identifying concerns about the family (maternal depression, drug use, bruised sibling) but closed it without assessment due to lack of capacity. The coroner found DCJ should have utilised alternate mandated options at triage beyond allocation. Key clinical lesson: healthcare providers and child protection services must communicate domestic violence concerns; a single high-risk report warrants escalation regardless of organisational capacity. The coroner noted systemic failures in triage processes, decision recording, and staffing that prevented protective intervention despite multiple warning signs.
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Head trauma intentionally inflicted by known person (mother's partner)
Domestic and family violence in the home
Failure of DCJ to respond to March 2020 Risk of Serious Harm report
DCJ closure of ROSH report at triage without face-to-face assessment due to lack of capacity
Inadequate recording of DCJ decision-making
Poor understanding of violence dynamics by child protection workers
Lack of inter-agency communication between DCJ and police regarding domestic violence
Low staffing levels at Muswellbrook Community Service Centre preventing capacity to respond
Failure of family members and neighbours to report domestic violence to authorities
Coroner's recommendations
DCJ to complete detailed review of prioritisation, triage and allocation policies and processes, with findings to be reported to NSW Ombudsman by December 2024
Improvements to Triage Assessment Mandate to prioritise ROSH reports and utilise alternate mandated options at triage beyond allocation
Enhanced recording of decision-making at triage stage to ensure transparency and accountability
Implementation of Interagency Case Discussions as alternate response to increase safety of children when allocation not available
Targeted strategies to address chronic staffing shortages at regional Community Service Centres, including increased casework support positions, whole team allocation options, and community partnerships
Continued evaluation of ChildStory system improvements to ensure coordination between Child Wellbeing Unit and Community Service Centres
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