EH was a 51-year-old man with chronic alcohol dependence, liver cirrhosis, and recent hip fracture complications who died at home on 1 November 2022 whilst waiting for an ambulance. He had self-discharged from St Vincent's ED earlier that day after presenting with hip pain. When he contacted emergency services again reporting vomiting and subsequently haematemesis, his call was initially triaged as Priority 3 (non-urgent) then upgraded to Priority 2 (urgent, within 25 minutes). However, ambulances were unavailable due to a 'Code Orange' alert—indicating critical ambulance shortage with 25–47% of the fleet ramped at hospitals for 8+ hours. No ambulance could be dispatched before his death. The coroner and Coroners Prevention Unit noted that whilst ambulance delay cannot be conclusively linked to causation, had EH been in hospital when his complications (metabolic derangement, alcohol withdrawal, cardiac arrhythmia) arose, early recognition and treatment may have prevented death. The case highlights systemic failures in prehospital emergency response capacity driven by hospital access block and pandemic-related demand surge.
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chronic alcohol dependence with active intoxication
liver cirrhosis with severe fatty infiltration
recent hip fracture with infection requiring multiple surgical revisions
metabolic derangement and alcohol withdrawal
potential cardiac arrhythmia in setting of cirrhosis
ambulance dispatch delay due to critical resource shortage
hospital ramping and access block preventing ambulance availability
self-discharge from ED prior to clinical assessment
repeated ED presentations with frequent self-discharge limiting engagement
Coroner's recommendations
Progress the TEC2 (Timely Emergency Care 2) program to translate and implement national and international best evidence and practices to enhance Ambulance/ED patient flow strategies to improve access and safety
Department of Health and Ambulance Victoria to consult with peak bodies including the Council of Ambulance Authorities, the Ambulance Association of Chief Executives, and Paramedic Chiefs of Canada on improving emergency care coordination
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