Lillian Rose Thomas, 21, died by hanging on 17 November 2021 at her home in Kyabram, Victoria. She had complex mental health conditions including CPTSD, anxiety, depression, OCD, and personality disorder traits, with a history of chronic suicidality, self-harm, and a prior suicide attempt. In the early morning of her death, she contacted Lifeline crisis support and her former teacher Ms Heale, disclosing medication overdose. Ms Heale called 000 at 5:31 am. The call was triaged as Priority 3 (non-urgent) and referred to ambulance Secondary Triage service. Despite multiple attempted contacts, ambulance paramedics could not reach Lily, and no ambulance resources were available for dispatch. Police attended 1 hour 19 minutes later and found her deceased. The coroner could not establish whether earlier ambulance attendance would have prevented death, given the lethality of hanging and uncertainty about timing. The finding highlights critical ambulance resourcing issues in Victoria that delayed emergency response, though causation to death remains undetermined.
AI-generated summary and tagging — may contain inaccuracies; refer to original finding for legal purposes. Report an inaccuracy.
inability to contact patient by Secondary Triage service
incorrect address provided in police welfare check request
COVID-19 pandemic effects on mental health and financial stress
Coroner's recommendations
Distribution of finding to the Inquiry into Ambulance Victoria by the Legislative Council Legal and Social Issues Committee to highlight the human consequences of ambulance resourcing issues in Victoria
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