Jason, age 50, was found deceased by hanging at a footbridge in Kerang, Victoria on 18 October 2021, following an incident of family violence perpetrated by him against his partner 'P'. The coroner's investigation identified significant systemic gaps in family violence response services that, while not causally linked to his death, warrant educational attention for clinicians. Key issues included: (1) Orange Door perpetrator support services failing to contact Jason following multiple police referrals due to inability to verify FVIO service; (2) Critical failure of personal safety device monitoring where a security service incorrectly triaged three alarm activations by the victim as non-family violence events and did not contact police despite victim-survivor's pleas for help; (3) Absence of standardised safety plans and clear protocols for personal safety alarm response in family violence contexts. Jason had prior suicide attempts, depression, alcohol use disorders, history of perpetrating violence, and recent relationship separation. Clinicians should understand systemic safeguarding failures in family violence response, the unreliability of audio assessment for family violence risk, and advocate for improved protocols in domestic violence services and security monitoring systems.
AI-generated summary and tagging — may contain inaccuracies; refer to original finding for legal purposes.
Family violence perpetration and relationship breakdown
Recent separation from long-term partner
Loss of contact with children following discovery of infidelity
Depression and prior suicide attempts
Alcohol misuse
Pending criminal charges for FVIO breach and stalking
COVID-19 isolation and confinement
Possible non-adherence to antidepressant medication
Inability to contact mental health services while travelling interstate for work
Coroner's recommendations
Family Safety Victoria to develop a standardised safety plan template in consultation with the sector, to be completed with victim-survivors and provided to security providers monitoring personal safety devices funded by the PSI, with instructions on responding when contacts cannot be reached and regular review intervals
Family Safety Victoria to update the Minimum requirements for auditing, installation and monitoring services to ensure all security providers have a copy of the victim-survivor's safety plan on file and must follow it when alarms are activated
Family Safety Victoria to coordinate with the Australian Security Industry Association Limited (ASIAL) to develop an update to the National Police Alarm Response Guideline to include: clear guidance on when activation should be considered 'validated' even when user cannot be contacted; limitations of audio review for assessing family violence risk; explicit instructions that silent or non-violent audio does not indicate invalid activation; and requirements for providers to check for and comply with safety plans
Family Safety Victoria to review and update Personal Safety Initiative policies in accordance with amendments to the National Police Alarm Response Guideline
Family Safety Victoria to work with Statewide Personal Safety Initiative Coordinators to provide guidance on policy amendments and ensure case managers are aware of device limitations and circumstances for police contact
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