Kira Shae James, a 21-year-old with psychosis, borderline personality disorder, and eating disorder, died by ligature at Thomas Embling Hospital while an involuntary inpatient under Mental Health Act orders. She had a lengthy history of self-harm (39 documented episodes during admission) and complex psychiatric needs. On the morning of her death, despite being assessed as low-risk and appearing settled, she was not directly sighted during a mandatory hourly security check at 8:56am—staff heard noises and marked her present without visual confirmation. She was found deceased at 9:58am with ligatures around her neck. The Root Cause Analysis identified failure to follow patient count procedures, lack of escalation when the check could not be completed properly, inconsistent staff training in personality disorder and eating disorders, and distraction as contributing factors. Key lessons: strict adherence to observation protocols is essential even when patients appear stable; hourly checks must include direct sighting; when staff cannot complete checks, escalation to senior staff is mandatory, not optional.
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Failure to conduct direct visual sighting during hourly patient count procedure
Staff marked patient present without visual confirmation
No escalation to senior staff when hourly check could not be properly completed
Staff inattention and distraction
Lack of centrally accessible care plans
Varied levels of staff knowledge and skills in managing borderline personality disorder and eating disorders
Patient's chronic self-harm and suicidal ideation
Patient's fixation with weight loss not adequately addressed in management plan
Challenge of managing complex acute and sub-acute patient mixture
Coroner's recommendations
That Forensicare amend its policy on Patient Counts to include an escalation process that is applicable in circumstances where the clinician allocated to conduct the count is unable to complete it within the required timeframe. This escalation process should enable the task to be reallocated to an available clinician.
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