Coronial
VICcommunity

Finding into death of Konstantinos Eleftheriou-Tragakis

Deceased

Konstantinos Eleftheriou-Tragakis

Demographics

36y, male

Date of death

2017-06-05

Finding date

2018

Cause of death

Hanging

AI-generated summary

A 36-year-old man with schizoaffective disorder, substance use disorder, and previous psychotic episodes was discharged from psychiatric inpatient care after being absent without leave for 72 hours. On 4 June 2017, he contacted the Crisis Assessment and Treatment Team (CATT) at 5:53pm requesting urgent help, stating 'I need help. I have to come in.' The call was transferred from the triage clinician to CATT staff but was not answered. No record of the contact was documented, and the usual practice of redirecting unanswered calls back to triage for assessment was not followed. The patient died by suicide the following morning. The coroner found Eastern Health's management suboptimal due to failure to record interactions and insufficient triage assessment to determine urgency of response. A formal protocol for handling unanswered CATT calls should have been in place.

AI-generated summary and tagging — may contain inaccuracies; refer to original finding for legal purposes.

Contributing factors

  • Failure to document telephone contact with CATT on 4 June 2017
  • CATT clinician did not answer transferred telephone call despite patient requesting urgent help
  • Insufficient triage assessment of urgency given unanswered CATT call transfer
  • Absence of formal protocol for managing unanswered CATT calls
  • Call not automatically redirected back to triage clinician for risk assessment as per usual practice
  • Patient discharged from inpatient psychiatric care after 72-hour absence without leave despite ongoing psychotic symptoms and substance use
  • Patient denied need for further psychiatric treatment and stated reluctance to attend GP for depot injection

Coroner's recommendations

  1. Eastern Health should develop and implement a formal procedure/protocol/practice to the effect that if a call for assistance is put through to a CATT clinician and for whatever reason is not answered, then the call is automatically re-directed back to the initial call taker so that an initial risk assessment can be undertaken.
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