MQ, 55, died of acute necrotising bronchopneumonia on 2-3 March 2023. She had developed community-acquired pneumonia from 21 February 2023, presenting initially with referred shoulder pain (later recognised as diaphragmatic irritation), progressing to dyspnoea, malaise and cough. She attended two telehealth GP appointments but did not receive face-to-face assessment or investigation despite colleagues expressing serious concern for serious cardiopulmonary pathology. Critical clinical lesson: MQ's symptoms were consistent with severe bronchopneumonia yet she was not escalated for urgent in-person assessment; GPs should have insisted on face-to-face evaluation given dyspnoea and hypoxia risk. Police delay in welfare check (8:29pm 2 March to 8:05am 3 March) prevented potential early hospital admission; though not certainly preventable, admission would have enabled IV antibiotics and oxygen therapy that might have materially altered disease progression.
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Specialties
general practiceemergency medicinerespiratory medicineinfectious diseases
delayed medical assessment despite concerning symptoms
telehealth consultations without face-to-face evaluation
failure to escalate concerning symptoms in workplace
failure to create welfare check job in CAD system for 12 hours
anaerobic bacterial pathogens originating from dentition
aspiration pneumonia
Coroner's recommendations
The Commissioner of the New South Wales Police Force should consider having the St George Police Area Command review its practices, procedures and training regarding the taking of phone calls of matters which require a job to be created on the CAD system, to ensure such processes are sufficiently robust and reliable and that the NSWPF may respond appropriately to such jobs in accordance with its policies and standard operating procedures.
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