Peter Zovak, a 46-year-old with substance use history, presented to mental health services in November 2013 with first-episode psychosis. After initial hospital assessment and two CAT Team visits, his case was closed on 10 December following a phone consultation where he declined further involvement. When his brother Nedan called the mental health triage on 12 December reporting deterioration, hallucinations, and weight loss, the clinician (Gunasekera-Ranga) advised referral to a GP rather than arranging urgent CAT Team follow-up. Peter had no established GP relationship and had recently had a negative experience. The clinician later acknowledged in writing that a higher triage category and face-to-face assessment within 24-48 hours would have been appropriate. Peter died by suicide on 18 December. While the coroner found the service failed to respond adequately to the crisis call, causation could not be established. Key lessons: assess calls reporting psychotic symptoms thoroughly, avoid relying on previous treatment refusals when acute deterioration is reported, engage family members in assessment with appropriate consent, and maintain specialist follow-up for first-episode psychosis.
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Specialties
psychiatryemergency medicine
Error types
diagnosticcommunicationdelay
Drugs involved
cannabisalcohol
Clinical conditions
first-episode psychosisdrug-induced psychosispsychosisparanoid ideationdepressionsubstance use disorderhepatitis C
Contributing factors
inadequate triage assessment on 12 December 2013
failure to respond to brother's call for urgent mental health review
premature case closure without adequate family consultation
inappropriate referral to GP when patient had no established GP relationship
failure to directly assess patient during crisis triage call
reliance on previous refusal of treatment without reassessing acute deterioration
lack of family engagement in care planning
first-episode psychosis with uncertain diagnosis
Coroner's recommendations
ACT Health should implement and continue to monitor measures detailed in the Clinical Recommendations Action Plan – Review Mental Health Triage May 2014
ACT Mental Health should review the Crisis and Assessment Treatment Team role to balance emphasis on immediate risk of harm with broader community outreach mental health needs
ACT Mental Health should make it mandatory that patients be positively requested to indicate whether they consent to the service communicating with nominated family members or carers regarding their mental health, with recording of consent in electronic data system
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